Over the past few weeks we have been receiving numerous reports of routing issues to our Chicago datacenter. We requested a number of MTRs and Traceroutes from customers to identify the routes customers were taking to reach the servers.
Nearly every traceroute we received with high latency or packet loss originated from customers who have AT&T provided internet service. As a result, we have diverted all AT&T subnets (AS7018) to GTT. This should result in a significant improvement for those customers.
If you have any questions, or would like to report a traceroute of connectivity/routing issues please email [email protected] so we can address it.
Sunday, January 24, 2021